Customer Service

Returns & Exchanges

Note: Crystals are a natural formation from the earth. This means that there will be a variation in color, size, and shape with ALL crystal products in the store.

Return Policy: We do not accept returns or exchanges for any of our body products, including but not limited to: body oil, sprays, candles and baths. These items are handmade for specific purposes, and their scents are irrelevant to their use. If a scent does not suit you, we recommend gifting the item to a family member, friend, or coworker who may be in need of the spiritual gifts the product provides.

If your product is damaged in transit or you are otherwise unhappy with your purchase, you may exchange it for store credit. Please email our customer service team at info@crystalcactus.com within 15 days of receiving your package with a description & photo of the item or items you are looking to return for store credit. All of our products are handmade & one of a kind which means there are limited stock quantities.

Please note that we are unable to provide return packaging or postage at this time. All return shipping expenses are the responsibility of the customer. Our return address is a PO Box, which means that carriers such as UPS cannot deliver to us. We suggest using the United States Postal Service for return packages.

FAQ

These are some of the more common questions we see come our way, but if these do not address your question, please reach out to our Customer Service team via the contact form here.

When will I receive my order?
Our studio receives countless orders daily. All of our products are handmade, and packaged with care and love by the Crystal Cactus team. When you place your order, you will receive an order confirmation email and invoice. Once your order is fully compiled we will alert USPS that your order is ready. When the USPS facility receives your package, you will be emailed with your tracking number. When you receive your tracking number, your parcel is with USPS, and on its way to you! Let us know if you have any issues with your tracking number, or questions about shipping procedure.

* For domestic shipping please allow 5-7 business days from ship date to arrival.
* For international shipping, please allow 6-14 days from ship date to arrival. Please consider customs processing, and the time that takes.

Please keep in mind that weather conditions could affect arrival time.


I need my order by (xx/xx/xxxx)! Can I pay for rush processing + shipping?
Unfortunately, we are unable to expedite processing, or upgrade shipping options at this time. If you shoot us an email with when you need your items by, we will do our very best to make sure they get to you on time, however we ask that you please keep in mind standard USPS shipping estimates.


Where can I track my package?
You can track your order here. Copy and paste the number from your shipping confirmation into the top search bar.


I gave the wrong shipping address - what should I do?
Please reach out to us immediately! We will update your shipping information and make sure that your package gets to the right place.


Do you accept Visa/Amex/Mastercard, etc? 
We care about the protection of your identity, personal information, and payment information. All of our payments are processed through PayPal, which accepts all major credit cards. If you have concerns with using PayPal, please visit their site directly. 



Do you offer Gift Cards?
We do not currently offer Gift Cards, Gift Certificates, or E-Gift Cards. If you are looking to get a gift, but are unsure about what to get, please reach out to our Customer Service team with a little description of who you’re shopping for (birth date — to determine sun sign, interests, hobbies, etc). We are happy to help!


Where can I find the specific properties of crystals/essential oils?
We are very excited to now be carrying a number of books to aid in the educational aspect of your journey with crystal healing and metaphysical wellbeing! Check out the Lifestyle tab on our site to see which pieces of literature are best for you! Also, our team in the studio are an excellent resource to your questions regarding specific products. If you have a question about a crystal you’ve received please take a picture of it and send it along to us; we’ll get back to you as soon as possible with our interpretation of the stone!


My product broke/arrived damaged! What should I do?
Your happiness is of utmost importance to us. Please take a picture of the product and attach it in an email to our Customer Service team so we can help you out as soon as possible!


There’s a specific product that I am interested, when will it be back in stock?
In most cases, our sold out products will be restocked within a few weeks, depending on the availability of the raw materials. The best way to find out when an item is available again is to follow our Instagram (@CrystalxCactus) for daily product updates!


Where are your products sourced from?
All of our products and materials are fair trade sourced, and our lifestyle products are composed using certified organic materials, including essential oils, and base liquids. If you have any allergies or questions about ingredients, please reach out. We care about your spiritual health, as well as your physical.


Are you hiring?
If you are interested in a career with Crystal Cactus, please follow our Instagram page (@CrystalxCactus) to stay in the know about future opportunities!


Our company would like to wholesale your products/collaborate with you! Who should we reach out to?
Sorry! We currently do not wholesale any of our products. Stay tuned to this space for future opportunities!


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